Communication in international humanitarian relief: profiling Ukrainian boundary spanners

Abstract

Boundary spanning—the actions and roles individuals or organizations undertake to bridge differences and facilitate communication, collaboration, and understanding across diverse cultural, organizational, or geographical divisions—is an essential element of international cooperation. Set against the backdrop of the Russia-Ukraine war, The purpose of this study is to explore the type of boundary spanning in this uncertain context, the linguistic characteristics of boundary spanners, the necessary skills and competencies required to navigate the complex socio-political landscape, and the role of boundary spanners in humanitarian assistance. This study employs a qualitative research approach, using semistructured interviews with informants actively engaged in relief efforts and cross-cultural collaboration. The findings emphasized the significance of English as the primary language of communication, the importance of cultural sensitivity and awareness, and the need for intercultural competence in effective boundary spanning. The study concludes with insights from the ongoing Ukrainian experience of bridging geodemographic boundaries and the role of boundary spanners in this process, highlighting key aspects of boundary spanning. Overall, the study contributes to the theoretical background of boundary spanning and enhances the understanding of how linguistic and cultural boundary spanning can drive positive change and improve outcomes in humanitarian aid. The implications of this study suggest that underscore the critical need for collaboration with experienced boundary spanners in educational settings.